Content Moderation Policy

Last Updated Date: November 11, 2026

1. Why we moderate

Cueup connects event organizers with DJs, and both sides need to be able to trust each other. We moderate the content people publish on Cueup so that profiles are genuine, conversations stay safe, and bookings and payments go through the platform as intended.

2. What we moderate

  • DJ profiles, including names, bios, photos, videos and mixes
  • Event requests posted by organizers
  • Messages sent between organizers and DJs
  • Reviews and ratings

3. How we moderate

We combine automated screening with human review. User-generated content is checked automatically using Moderation API, which flags content such as spam, scams, harassment, hate speech, sexual content and attempts to share contact details to take bookings off the platform. Flagged content is held, hidden or sent for review by our team, depending on how clear the violation is.

New DJ profiles are reviewed before they appear in search results. A profile that doesn't meet our standards may stay unlisted until it has been updated.

4. What isn't allowed

  • Fake profiles, impersonation, or content you don't own
  • Spam, scams, phishing, or misleading offers
  • Harassment, threats, hate speech, or discrimination
  • Sexually explicit or violent content
  • Sharing contact or payment details to arrange bookings outside Cueup
  • Fake or incentivised reviews

Copyright complaints are handled under our DMCA Policy. The full rules for using Cueup are in our Terms of Service.

5. Actions we may take

Depending on how serious a violation is, we may:

  • Remove or hide a specific message, review or piece of content
  • Unlist a profile from search until it has been fixed
  • Temporarily suspend an account for a set period
  • Permanently restrict an account

When an account is suspended or restricted, the reason, and for a suspension the end date, is shown on the account's profile status page.

6. Reporting content

If you see something on Cueup that breaks these rules, please report it to chris@cueup.io with a link to the profile, event or conversation and a short description. We review every report.

7. Appeals

If you believe content was removed or your account was restricted by mistake, email chris@cueup.io from the address linked to your account. A person will review the decision and get back to you.